Frequently Asked Questions

Real Questions. Real Answers.

What you really want to know about LATISSE® Solution

Real women, just like you, want to know more about LATISSE® Solution. So we’ve asked doctors from around the country experienced with LATISSE® Solution Solution to answer the most common questions they receive about the product. Take a look at what they have to say, and if you want to know more, see the Frequently Asked Questions below.

Shipping, Handling & Ordering

  • I ordered a 5ML kit but it looks like a 3ML kit - or - the 3ML and 5ML bottles look the same
  • The 3ML and 5ML kits use the same sized bottle; it is just filled more for the 5ML. If you would like to call Allergan about this you can reach them at: 1 800-433-8871 (press option 3)

  • How will my order be shipped?
    • Orders with our economy shipping option are shipped USPS First Class or Priority mail. We endeavour to ship all orders by the next day, though if there are extraneous circumstances we will have to ship 2 days after your order.
    • Orders shipped with our 3-day guaranteed or Overnight services are shipped with Fed-Ex. All 3-day or Overnight orders received before 12pm are shipped the same day.
  • Can you deliver to a PO box?
  • Yes, but you must use our economy shipping option. Our Economy shipping option is with United States Postal Service, which does deliver to PO boxes. Our 3-day and Overnight services are shipped with Fed-ex, which does not deliver to PO boxes.

  • What is your return policy?
  • We guarantee the freshness and receipt of your order. We will also accept returns of unopened Latisse kits. However, we do not except returns on opened LATISSE® Solution. As with any pharmaceutical different people will react differently results may vary, therefore we cannot guarantee results.

  • Is there a difference between the LATISSE® Solution in my Doctors office and what I get at LatisseDoctor.com?
  • No. Allergan, the maker of LATISSE® Solution, supplies all customers with the same product. The owner of LatisseDoctor.com is a licensed physician in New York and New Jersey, which allows us to have an account with Allergan. If we weren’t authentic LATISSE® Solution sellers we couldn’t participate in the Brilliant Distinctions program, the owner of the site (Muhammad Mirza) is also listed on the official Latisse website.

About LATISSE® Solution

  • Does LATISSE® Solution work?
  • Dr. Steve Yoelin, Ophthalmologist: For the majority of my patients, LATISSE® Solution has worked well to grow their lashes, which mirrors what we saw in the LATISSE® Solution clinical study. The lashes grow gradually over time with some people beginning to see longer lashes in about four weeks, with full growth at 16 weeks.

    I participated as a clinical investigator in the LATISSE® Solution clinical study, which was conducted at 16 sites across the country and included 278 people. Throughout the course of the 16-week treatment period, each participant was photographed and evaluated at 4-week intervals (week 0 to week 16) for differences in their overall lash prominence, including length, thickness and darkness. At the end of the 16-week treatment period, the results showed that LATISSE® Solution was effective for 78% (107/137) of those participating vs. 18% (26/141) for those in the vehicle group (the vehicle was the same Solution as LATISSE® Solution, but without the active ingredient).

    Specifically, patients treated with LATISSE® Solution in the clinical study experienced a:

    • 25% increase in lash length (vs. 2% for vehicle)
    • 106% increase in lash thickness/fullness (vs. 12% for vehicle)
    • 18% increase in lash darkness (vs. 3% for vehicle)
  • How does LATISSE® Solution work?
  • Dr. Jeanine Downie, Dermatologist: We do not know exactly how LATISSE® Solution works, however, we believe it does so by increasing the growth cycle (anagen) phase of your eyelash hair cycle. Anagen is the growth phase of all hair. We believe that it increases the length of the anagen phase and the number of hairs in this growth phase.<

  • How was LATISSE® Solution discovered?
  • Dr. Steve Yoelin, Ophthalmologist: It's a story of how one great product led to another. In 2001, Allergan developed another product, a medicated eye drop used to treat elevated intraocular pressure (IOP). Many patients using this medication also began to grow longer, fuller and darker lashes as a side effect. This led Allergan to study the medication's active ingredient, bimatoprost, specifically for growing lashes. After a clinical trial to study the safety and effectiveness for lash growth, LATISSE® Solution was approved by the FDA in December of 2008.

  • How is LATISSE® Solution different than other lash products that don't require prescription?
  • Dr. Jeanine Downie, Dermatologist: My patients ask me this all the time. LATISSE® Solution is the only FDA-approved product to grow lashes longer, fuller and darker for those who do not have enough lashes. It has been studied for safety and efficacy and is available only by prescription.

  • What is hypotrichosis??
  • Dr. Charles Boyd, Plastic Surgeon: Eyelash hypotrichosis is the medical name for having inadequate or not enough lashes. Eyelash hypotrichosis is defined as having lower than average length, thickness and/or number of eyelashes.

  • How do I use LATISSE® Solution?
  • Dr. Amir Moradi, Plastic Surgeon: LATISSE® Solution is a treatment you apply yourself each evening to the base of the upper eyelashes. Each LATISSE® Solution kit contains detailed instructions for proper application. You can get more detailed instructions in the How-to-Apply section of this website.

    I tell my patients to remove any make-up, clean the upper eyelids and remove their contact lenses, if applicable. Contact lenses can be placed back in the eye after 15 minutes following the application of LATISSE® Solution. Then, using the single-use applicator brush provided in the package, one drop of LATISSE® Solution is placed on the applicator brush and applied to the base of the upper eyelid lash margin (DO NOT APPLY in your eye or on the lower lash line as excess hair growth outside the treatment area may occur). The same process is repeated using a fresh applicator brush to avoid cross contamination. Be careful not to allow the tip of the bottle or applicator to contact surrounding structures, fingers or any other unintended surface in order to avoid contamination by common bacteria known to cause infections. After applying, any excess fluid should be blotted off with a tissue. For best results, LATISSE® Solutionneeds to be used once a day for 16 weeks. Using LATISSE® Solution more than once a day will not grow your lashes faster or improve the effectiveness of the product.

  • What are the potential side effects? Have you seen any with your patients?
  • Dr. Wendy Lee, Oculoplastic Surgeon: The most common side effects after using LATISSE® Solution are an itching sensation in the eyes and/or eye redness. This was reported in approximately 4% of patients. LATISSE® Solution may cause other less common side effects, which typically occur on the skin close to where LATISSE® Solution is applied, or in the eyes. These include skin darkening, eye irritation, dryness of the eyes and redness of the eyelids.

    If LATISSE® Solution patients develop a new ocular condition (e.g., trauma or infection), experience a sudden decrease in visual acuity, have ocular surgery or develop any ocular reactions, particularly conjunctivitis and eyelid reactions, they should immediately seek their physician's advice concerning the continued use of LATISSE® Solution.

    In my practice, most of my patients tolerate LATISSE® Solution well. The adverse events I have seen in some of my patients, such as itchy eyes and eye redness, are consistent with those most commonly reported in the LATISSE® Solution clinical trial. I also conducted my own clinical study at the Bascom Palmer Eye Institute. Adverse events reported in my study were the same as those seen in the Allergan clinical trials.

  • Can LATISSE® Solution darken my eyelids?
  • Dr. Joel Cohen, Dermatologist: As one of the 16 clinical trial investigators and in my practice, I have had experience taking care of patients using LATISSE® Solution. Localized skin darkening, also called hyperpigmentation, can occur with LATISSE® Solution, although it's a less common side effect. In the pivotal study for FDA approval, in which I participated, eyelid skin darkening occurred in approximately 2.9% of patients using LATISSE® Solution. When it does occur, it is typically close to where the Solution is applied on the skin — making the eyelid skin look a little darker. This is due to an increase of melanin in the skin, but is expected to reverse, usually several weeks to months after discontinuing use of the product.

  • Can LATISSE® Solution harm my eyes?
  • Dr. Marguerite McDonald, Ophthalmologist: LATISSE® Solution is an ophthalmic Solution. If any Solution gets into the eye, it is not expected to cause harm. You do not need to rinse your eyes. LATISSE® Solution is not an eye drop. DO NOT APPLY in your eye or to the lower lid.

  • I've heard some people use different brushes than those that come with LATISSE® Solution. Is that OK?
  • Dr. Deborah Sherman, Oculoplastic Surgeon: No. LATISSE® Solution is packaged with sterile applicators.

  • Should I wait to use LATISSE® Solution until it has been around for a bit longer?
  • Dr. Steve Yoelin, Ophthalmologist: If you are interested in trying LATISSE® Solution, there is no reason to wait to talk to your doctor. After clinical studies conducted by a team of 16 experienced doctors from all over the country, LATISSE® Solution received approval from the FDA in December 2008 as the first and only prescription treatment to grow lashes longer, fuller and darker. And since then, approximately 2.5 million kits of LATISSE® Solution have been sold.

    I participated in the LATISSE® Solution clinical study and have prescribed LATISSE® Solution frequently for my patients with inadequate lashes who want to grow their lashes. Similar to the 16-week clinical study results, LATISSE® Solution has worked well in growing lashes longer, fuller and darker for the majority of my patients.

  • How soon will I see results?
  • Dr. Deborah Sherman, Oculoplastic Surgeon: I tell my patients that they need to be patient when using LATISSE® Solution as the growth is gradual over time. Some may start to notice longer lashes after about a month and many should experience full results in approximately four months. This is similar to the clinical trial results, but individual results may vary. Just like it takes some time for LATISSE® Solution to work, if use of LATISSE® Solution is discontinued, eyelashes will return to their previous appearance over the course of several weeks to months.

  • What should I do if I experience eye redness or itching?
  • Dr. Joel Cohen, Dermatologist: Eye redness and itching sometimes occur with the use of LATISSE® Solution. I was an investigator in the LATISSE® Solution clinical trial for FDA approval, and eye redness and irritation occurred in approximately 4% of patients. If the redness or itching persists (or if you notice other symptoms), you should consult your doctor. If you develop a new ocular condition (e.g., trauma or infection), experience a sudden decrease in visual acuity, have ocular surgery, or develop any ocular reactions, particularly conjunctivitis and eyelid reactions, you should immediately seek your physician’s advice concerning the continued use of LATISSE® Solution.

  • Why do the directions say to only apply LATISSE® Solution to the base of the upper eyelashes?
  • Dr. Fiona Wright, Cosmetic Physician: LATISSE® Solution was only studied with patients who applied it to the upper lashes, so DO NOT APPLY in your eye or to the lower lid. It's important to apply the product appropriately, as there is the potential for hair growth to occur in areas where LATISSE® Solution comes in repeated contact with the skin surface. I tell my patients to use the sterile applicator brushes that come with LATISSE® Solution, and to apply the product carefully, and blot any excess Solution to avoid having the Solution run on the cheek or other skin areas.

  • Do I really have to use LATISSE® Solution daily?
  • Dr. Deborah Sherman, Oculoplastic Surgeon: Yes, LATISSE® Solution should be applied daily to the base of the upper eyelashes. To achieve the desired full effect of longer, fuller and darker lashes, you should use the product daily for 16 weeks.

  • What happens if I stop using LATISSE® Solution?
  • Dr. Joel Cohen, Dermatologist: Just like it takes some time for LATISSE® Solution to work to grow lashes, if you stop using the product, your eyelashes will gradually return to their previous appearance over the course of several weeks to months.

  • What if I forget to apply one night? Or a few nights?
  • Dr. Charles Boyd, Plastic Surgeon: If you miss an application or a few, don't try to catch up. You don't want to double up on your treatments. Just apply the LATISSE® Solution treatment the next evening and restart your schedule.

  • Is LATISSE® Solution a replacement for mascara?
  • Dr. Fiona Wright, Cosmetic Physician: LATISSE® Solution does not work in place of mascara, but rather is a treatment to grow lashes for those with inadequate or not enough lashes and requires a prescription from a doctor. Many of my LATISSE® Solution patients still use mascara.

  • Can I use LATISSE® Solution if I wear contacts?
  • Dr. Marguerite McDonald, Ophthalmologist: Yes, but you should take them out before applying LATISSE® Solution. Just remove your contact lenses and then wait for 15 minutes after applying LATISSE® Solution before putting your contacts back in.

  • Can men use LATISSE® Solution?
  • Dr. Amir Moradi, Plastic Surgeon: Both men and women can use LATISSE® Solution to increase the length, thickness and darkness of the eyelashes if a doctor determines they are appropriate candidates for treatment. I actually have several male patients who use LATISSE® Solution to grow their lashes and are happy with their lash results.

  • Is there anyone who should not use LATISSE® Solution?
  • Dr. Wendy Lee, Oculoplastic Surgeon: LATISSE® Solution is not appropriate for people who are allergic to bimatoprost or any other ingredient in the product. If you are under care for glaucoma, notify your ophthalmologist that you are using LATISSE® Solution. As noted in the LATISSE® Solution product label, people using medications for the treatment of any eye pressure problems should only use LATISSE® Solution under close doctor care. Also, anyone with known or suspected active eye disease, or anyone who is at risk for eye disorders, should check with an eye doctor before using LATISSE® Solution.

  • What are the ingredients in LATISSE® Solution?
  • Active ingredient: bimatoprost
    Inactive ingredients: benzalkonium chloride; sodium chloride; sodium phosphate, dibasic; citric acid; and purified water. Sodium hydroxide and/or hydrochloric acid may be added to adjust pH. The pH during its shelf life ranges from 6.8–7.8.

  • If I apply more LATISSE® Solution, will I get faster results?
  • No. LATISSE® Solution works gradually over the 16-week treatment period. Use of LATISSE® Solution more than once a day will not increase the growth of eyelashes. Please follow the directions, as instructed by your doctor.

  • How do I maintain my results?
  • To achieve the desired full effect of LATISSE® Solution, you will need to use the product daily for 16 weeks. After that point, you can talk to Latisse Doctor about ongoing use.

  • Are the lashes in the Before & After LATISSE® Solution photos retouched?
  • The results you see posted in all of our Before & After Galleries are real photographs of actual LATISSE® Solution users without mascara. Their lashes have not been retouched or altered in any way.

  • Are there any special warnings associated with LATISSE® Solution use?
  • LATISSE® Solution is intended for use on the skin of the upper eyelid margins at the base of the eyelashes. Refer to the illustration below. DO NOT APPLY to the lower eyelid. If you are using other products in the same class for elevated intraocular pressure (IOP), or if you have a history of abnormal IOP, you should only use LATISSE® Solution under the close supervision of your physician.

    LATISSE® Solution use may cause darkening of the eyelid skin which may be reversible. LATISSE® Solution use may also cause increased brown pigmentation of the colored part of the eye which is likely to be permanent.

    It is possible for hair growth to occur in other areas of your skin that LATISSE® Solution frequently touches. Any excess Solution outside the upper eyelid margin should be blotted with a tissue or other absorbent material to reduce the chance of this from happening. It is also possible for a difference in eyelash length, thickness, fullness, pigmentation (darkness), number of eyelash hairs, and/or direction of eyelash growth to occur between eyes (e.g. results may vary for each eye). These differences, should they occur, will usually go away if you stop using LATISSE® Solution.

  • What should I do if I get LATISSE® Solution into my eye?
  • LATISSE® Solution is an ophthalmic drug product. If any gets into the eye, it is not expected to cause harm. The eye does not need to be rinsed.

  • What is elevated intraocular pressure (IOP)?
  • This is a condition where the pressure inside the eye is higher than normal. LATISSE® Solution may decrease IOP. So talk to your doctor if you are using IOP-lowering medications. Concurrent administration of LATISSE® Solution and certain IOP-lowering medications in ocular hypertensive patients should be closely monitored for changes in intraocular pressure.

  • What is Allergan?
  • Allergan is the company behind Latisse and other pharmaceutical products such as Botox. Allergan is a leader in the pharmaceutical industry, with over 60 years of eye care expertise.

Brilliant Distinction Program

  • What is Brilliant Distinctions?
  • Brilliant Distinctions is a customer loyalty program offered by Allergan. You can earn points that let you save money on future orders. We participate in this program. For more information & to register visit: Brilliant Distinctions Program

  • How do I get points?
  • Fill in the Save with Brilliant Distinctions field during the checkout process and we will apply points to your account. You get 100 points for a 3ML Kit and 150 points for a 5ML Kit.

    Fill in the Save with Brilliant Distinctions field during the checkout process and we will apply points to your account
  • How do I redeem points?
  • For every 100 points you can save $10. To redeem your points you need to:

    • login at Brilliant Distinctions Program
    • Click Redeem points
    • Select Latisse® from the ‘Create Coupon for:’ dropdown, Select Physician Office in the ‘To Use at:’ dropdown, choose the desired amount and hit Create Coupon.
    • Write down the Coupon Code number you are given.
    • On the Get Latisse Now page enter the coupon code in the BRILLIANT DISTINCTION coupon area and hit apply.
    • That’s it! We will apply the coupon before charging you credit card.

    NOTE: Your savings will not show up right away, but we will apply the coupon code before charging your credit card.

LATISSE® Solution Physician Panel